Shipping policy
This Shipping Policy explains the order processing, fulfilment, shipping, and delivery procedures for purchases made through vincecamutoax.shop.
Shopify requires merchants to provide customers with shipping policies that include fulfilment timelines.
1. Free Standard Shipping
All orders placed through vincecamutoax.shop receive free standard shipping.
There is no minimum purchase amount required to qualify for standard shipping unless a specific promotional condition displayed on the website expressly states otherwise.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 business days
The timeframe begins after your order is successfully confirmed and payment has been authorised.
Business days generally exclude weekends and applicable public holidays.
Delivery estimates are provided in good faith but may be affected by circumstances outside reasonable control.
3. Order Processing
After you place an order, you should receive an order confirmation using the contact details provided during checkout.
Orders are reviewed and prepared for fulfilment before shipment.
Processing activities may include:
payment verification;
fraud prevention checks;
inventory confirmation;
product preparation;
packaging; and
delivery documentation.
These activities are included as part of our fulfilment process.
4. Order Confirmation
Please review your order confirmation carefully.
Customers are responsible for checking:
their name;
email address;
delivery address;
products ordered;
sizes;
colours; and
quantities.
If you notice an error, contact info@vincecamutoax.shop as soon as possible.
We will attempt to make changes before fulfilment, but we cannot guarantee changes after processing or shipment has begun.
5. Tracking Information
Where tracking is available, tracking details will normally be provided electronically after the shipment has been processed by the applicable carrier.
Tracking information may require some time to become active after the carrier receives the shipment.
Temporary gaps in tracking updates do not necessarily mean that the parcel has stopped moving.
6. Delivery Delays
Although our estimated delivery timeframe is 15–20 business days, delays can occasionally occur because of circumstances such as:
carrier network disruption;
severe weather;
high seasonal shipping demand;
public holidays;
transport disruption;
customs or border processing where applicable;
incorrect delivery information; or
other circumstances outside reasonable control.
If a significant delay occurs, contact info@vincecamutoax.shop and we will review the available tracking and order information.
Nothing in this section limits any remedy available under applicable Australian consumer law.
7. Delivery Address
Customers must provide a complete, accurate, and deliverable address during checkout.
This includes any apartment, unit, building, or other information necessary for successful delivery.
vincecamutoax.shop is not responsible for delivery problems caused solely by incorrect or incomplete address information submitted by a customer where the problem could not reasonably have been prevented by us.
If a parcel is returned because of an incorrect address, contact us for assistance.
8. Address Changes
If you need to change the delivery address, contact:
Address changes are only possible where the order has not progressed too far into fulfilment or shipment.
Once a parcel has been transferred to a carrier, we may be unable to redirect it.
9. Multiple-Item Orders
Where an order contains multiple products, products may occasionally be shipped separately for logistical reasons.
If your order arrives in more than one parcel, different parcels may have different tracking information and may arrive on different dates.
You will not be charged additional standard shipping fees because all standard shipping is free.
10. Missing Parcels
If tracking indicates that your parcel was delivered but you cannot locate it, please first:
check the delivery location carefully;
check with members of your household;
check with neighbours or building reception where appropriate; and
review any delivery notification from the carrier.
If the parcel still cannot be found, email info@vincecamutoax.shop with your order number.
We will review the available information and assist with the carrier investigation where appropriate.
11. Parcels That Stop Tracking
If tracking has not updated for an unusually long period, contact us at info@vincecamutoax.shop.
We may need to contact the shipping provider to investigate.
Carrier investigations can take additional time depending on the circumstances.
12. Lost or Damaged Shipments
If a shipment is confirmed as lost or arrives damaged, contact us promptly.
For damaged deliveries, please retain the product and packaging and provide photographs if reasonably requested.
We will assess the matter and provide an appropriate remedy where required.
Australian consumer guarantees apply to qualifying purchases and cannot be removed by a retailer's store policy.
13. Incorrect Products
If you receive a product different from what you ordered, contact:
Please provide your order number and photographs showing the product received where reasonably possible.
We will review the issue and provide appropriate return or replacement instructions.
14. Customs and Import Processing
Where a shipment crosses an international border, customs processing may affect delivery time.
Any duties, taxes, or import requirements that legally apply will be handled in accordance with applicable laws and any information provided during the purchase or delivery process.
Free standard shipping refers to our standard shipping charge and does not itself alter any government-imposed taxes or duties that may legally apply.
15. Refused Deliveries
Customers should not refuse a delivery solely as a method of initiating a voluntary return unless instructed to do so by our customer service team.
For the most reliable return handling, accept the parcel where reasonably possible and contact us at info@vincecamutoax.shop for return instructions.
16. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Cancellation requests cannot be guaranteed after processing or fulfilment has begun.
If the order has already shipped, an eligible customer may request a return after delivery under our Return and Refund Policy.
17. Australian Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or modifies rights or remedies that cannot legally be excluded under the Australian Consumer Law.
Australian consumer guarantees apply to covered goods sold by businesses to Australian consumers, including goods sold directly by overseas businesses to Australian consumers.
18. Shipping Contact
For questions concerning delivery, order tracking, missing parcels, or shipping delays:
vincecamutoax.shop
Email: info@vincecamutoax.shop
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