Refund policy

At vincecamutoax.shop, we want customers to be satisfied with their purchases. This Return and Refund Policy explains our voluntary return process as well as your rights where products are faulty, damaged, incorrectly supplied, or otherwise fail to meet applicable consumer guarantees.

Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot legally be excluded under the Australian Consumer Law. Australian consumer guarantees cannot be removed merely by imposing a store return deadline or stating that refunds are unavailable.

1. Change-of-Mind Returns

For eligible change-of-mind purchases, you may request a return within 30 days after receiving your order.

To qualify for a voluntary change-of-mind return:

• the item must be unused and unworn other than reasonable inspection or trying on;
• the item must not have been washed, altered, damaged, stained, or modified;
• all original tags must remain attached where originally supplied;
• the product must be returned in substantially the same condition in which it was received; and
• proof of purchase or your order information must be provided.

This 30-day period applies only to our voluntary change-of-mind policy. It does not limit rights available under the Australian Consumer Law for faulty or non-compliant products.

2. Starting a Return

Before returning any product, email:

info@vincecamutoax.shop

Please include:

• your order number;
• the name used to place the order;
• the product you wish to return;
• the reason for the return; and
• photographs where the item is damaged, defective, incorrect, or materially different from what was ordered.

Once your request has been reviewed, we will provide the applicable return instructions.

Please do not send merchandise to an address obtained independently or return goods without following the return instructions provided by our customer service team, as this may delay identification and processing of the return.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from the product ordered, contact us at info@vincecamutoax.shop as soon as reasonably practicable.

Where appropriate, we may request photographs or other information so that we can identify the problem and resolve the claim efficiently.

Products sold to Australian consumers are subject to consumer guarantees, including requirements concerning acceptable quality, fitness for an applicable disclosed purpose, and correspondence with description.

Where required by the Australian Consumer Law, an appropriate remedy may include repair, replacement, refund, or another remedy depending on the circumstances and the nature of the failure.

4. Major and Minor Problems

Your remedy for a faulty product may depend on whether the problem constitutes a major or minor failure under applicable Australian consumer law.

Nothing in this policy is intended to replace or reduce those statutory rights.

We will assess complaints reasonably and in accordance with applicable law after receiving sufficient information about the product and the issue.

5. Sale and Promotional Items

Purchasing an item during a sale, promotion, discount event, or with store credit does not remove any consumer guarantee rights that apply under Australian law.

The ACCC has specifically warned retailers that statutory rights may still apply to clearance and discounted merchandise where products are faulty.

For ordinary change-of-mind requests, products specifically identified as final sale before purchase may be excluded from our voluntary return program. However, this does not affect remedies required by law for faulty, unsafe, incorrectly described, or otherwise non-compliant goods.

6. Condition of Returned Clothing

For voluntary returns of fashion products such as dresses, mini dresses, skirts, jeans, trousers, and fitted pants, merchandise should be returned in resaleable condition.

Returns may be rejected under our voluntary change-of-mind policy where the item shows signs of:

• extended wear;
• washing;
• alteration;
• makeup;
• perfume;
• deodorant;
• staining;
• pet hair;
• deliberate damage; or
• removal of original tags where those tags were originally attached.

These restrictions do not override your rights where a product fails to comply with applicable consumer guarantees.

7. Return Shipping Costs

For approved change-of-mind returns, the customer is generally responsible for the cost of returning the product.

For faulty, damaged, incorrect, or otherwise non-compliant goods, we will handle reasonable return costs where required under applicable Australian consumer law.

We recommend retaining your shipping receipt and tracking information until your return has been completed.

8. Refund Assessment

Once your returned product has been received, we will inspect it and determine whether it meets the applicable return conditions.

Where an approved refund is due, it will generally be issued to the original payment method used for the purchase.

We will notify you when the return has been reviewed.

9. Refund Processing Time

After we approve a refund, we will submit it to the applicable payment provider.

Although we may process the refund promptly on our side, banks, credit card companies, digital wallets, and other payment providers may require additional processing time before the refund appears in your account.

A typical financial institution processing period may be approximately 5–10 business days, although actual timing is controlled by the payment provider and may vary.

10. Original Shipping Charges

Standard shipping at vincecamutoax.shop is provided free of charge, so there is ordinarily no standard outbound shipping charge to refund.

Any optional upgraded or special delivery service, if offered and separately selected by the customer, will be handled in accordance with applicable law and the circumstances of the return.

11. Exchanges

If you require a different size, colour, or product, contact info@vincecamutoax.shop.

Availability cannot be guaranteed because inventory can change.

Where a direct exchange cannot be arranged, we may ask you to complete an eligible return and place a new order for the preferred item.

12. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@vincecamutoax.shop.

We will attempt to accommodate cancellation requests before fulfilment. However, once an order has entered processing, fulfilment, or shipment, cancellation may no longer be possible.

If the order has already been shipped, you may request a return after delivery in accordance with this policy.

13. Refunds for Unavailable Products

If we cannot fulfil a product you have purchased because it is unavailable, we may cancel that product or order and refund the applicable amount to the original payment method.

14. Fraudulent or Abusive Returns

We reserve the right to investigate return requests involving suspected fraud, deliberate product damage, false claims, repeated abuse of our voluntary return program, or other improper conduct.

However, nothing in this section limits statutory consumer rights that cannot legally be excluded.

15. Australian Consumer Law

Our voluntary return policy operates in addition to your statutory rights.

Businesses cannot remove Australian consumer guarantees simply by stating that refunds are not available or that claims must be submitted within an arbitrary store-imposed deadline.

16. Contact

For returns, refunds, defective products, incorrect items, or questions about this policy:

vincecamutoax.shop
Email: info@vincecamutoax.shop